Who we are
This Privacy Policy describes how Nekkotech Solutions Private Limited (“Nekko”, “we”, “our”, “us”) collects, uses, and shares information when you use our websites, products, and services.
Scope
This policy applies to our public websites (including nekko.tech), demos, contact forms, and customer interactions. If you have a separate agreement with us (e.g., a Master Services Agreement or Data Processing Addendum), that agreement prevails for its covered services.
Data we collect
Information you provide
- Contact details (name, email address, phone number, company, role).
- Content you submit (messages, files, forms, support requests, demo inputs).
- Billing/contact information if you become a customer.
Information we collect automatically
- Device and usage data (IP address, browser type, OS, pages viewed, timestamps, referrers).
- Cookies and similar technologies (see Cookies).
- Basic analytics (aggregated or pseudonymised where possible).
Third-party sources
- Leads or contact enrichment from service providers where permitted by law.
- Data you authorise us to access from third-party platforms during integrations or demos.
How we use data
- To provide, operate, and improve our websites, demos, and services.
- To respond to enquiries, schedule demos, and provide support.
- To secure our services, prevent abuse, and detect fraud.
- To analyse usage, run A/B tests, and improve UX and performance.
- To send administrative messages; marketing only with appropriate consent/legitimate interest and an opt-out.
Legal bases (EEA/UK)
Where GDPR/UK GDPR applies, we rely on one or more of the following:
- Contract — processing needed to provide requested services.
- Legitimate interests — e.g., website security, product improvement, business analytics.
- Consent — e.g., certain cookies or marketing; you can withdraw consent at any time.
- Legal obligation — compliance with laws and regulatory requests.
Data retention
We retain personal data only as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.
Security
We use administrative, technical, and physical measures designed to protect personal data (e.g., access controls, encryption-in-transit for supported services, network safeguards). No method of transmission or storage is 100% secure; risks remain.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to data portability, and to withdraw consent. You may also have the right to complain to a supervisory authority.
To exercise rights, contact us at privacy@nekko.tech.
AI & automated processing
- Our demos and services may process data with AI/ML models to generate outputs (e.g., classifications, summaries, extractions).
- For customer implementations, data handling follows the applicable contract and data processing terms.
- We avoid using customer confidential data to train foundation models unless explicitly agreed in writing.
- Where automated decisions produce legal or similarly significant effects, we will provide appropriate safeguards and review options where required by law.
Children’s privacy
Our website and services are not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us personal data, contact us to request deletion.
Changes to this policy
We may update this policy from time to time. We will change the “Last updated” date and, where required, provide additional notice.
Contact us
For questions or requests about this policy or your data, contact:
Nekkotech Solutions Private Limited
Kokarya Business Synergy Center,
No. 51, Old Site No. 1, Fifth Floor, 5th Main,
5th Block, Jayanagar, Bengaluru — 560041
Email: hr@nekko.tech